Privacy Policy | Last Updated: 08.27.2025 | Version: 1.0

1. Introduction

This Privacy Policy explains how Synergetic Agility Inc. ("we," "us," or "our") collects, uses, and protects your personal information when you use our 'Contact Us' form. As the Data Controller, we are responsible for the collection and processing of your personal information. Our business is located in Canada, but this policy is designed to align with the stringent requirements of the General Data Protection Regulation (GDPR) to ensure the privacy of our clients, regardless of their geographic location.

2. Personal Information We Collect

When you use our 'Contact Us' form, we collect the following personal information:

• First Name

• Last Name 

• Email Address 

• Telephone Number 

• Purpose of Contact, and any other information you voluntarily provide in your message.

3. How We Use Your Information and Our Legal Basis

We will use the information you provide for the following purposes:

• To follow up on your specific inquiry and provide you with a response.

• To send you marketing campaign emails about our products, services, or promotions.

• To send you informal communications, such as messages to "just say hi" or other relevant non-marketing updates.

The legal basis for processing your data for all these purposes is your explicit Consent.

4. Your Consent to Communications

By submitting our 'Contact Us' form and ticking the consent box, you are providing your explicit and unambiguous consent for us to collect, use, and process your personal information for all the purposes stated above, including marketing communications.

You have the right to withdraw your consent at any time. You can do so by contacting us at the details provided below, or by clicking the 'unsubscribe' link in our marketing emails. The withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.

5. Data Sharing and Disclosure

We will not sell or rent your personal information to any third parties for their own marketing purposes. We may share your data with trusted third-party service providers who assist us in operating our business and providing our services, such as email service providers or data hosting companies. These providers are contractually bound to process your data only on our instructions and to implement appropriate security measures to protect your information.

Your personal information may be transferred to and stored in jurisdictions outside of Canada, including the United States, where it may be subject to the laws of that country. We take all reasonable steps to ensure that your data is treated securely and in compliance with this Privacy Policy and applicable laws.

6. Your Rights as a Data Subject

Under the GDPR and PIPEDA, you have the following rights regarding your personal information. To exercise any of these rights, please contact us at the email address provided below. We will respond to your request within one month, unless it is particularly complex, in which case we may extend the response time by up to two additional months after informing you of the delay.8 We will not charge a fee for fulfilling these requests.

• Right to Be Informed: You have the right to know how we collect and use your data, which is the purpose of this policy.

• Right of Access: You have the right to request a copy of the personal information we hold about you and to be informed of its use.

• Right to Rectification: You have the right to ask us to correct any inaccurate or incomplete personal data we hold about you.

• Right to Erasure ('Right to be Forgotten'): You have the right to request that we delete your personal information in certain circumstances, such as when it is no longer necessary for its original purpose or when you withdraw your consent.

• Right to Object: You have the absolute right to object to us processing your personal information for direct marketing purposes.

• Right to Restriction of Processing: You have the right to ask us to restrict the processing of your data.

• Right to Data Portability: You have the right to receive your personal data in a machine-readable format and to have it transferred to another organization.

7. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal or reporting requirements. For marketing purposes, we will retain your data until you withdraw your consent or after a defined period of inactivity. We will then securely erase or anonymize your data to protect your privacy.

8. Data Security

We are committed to ensuring the integrity and confidentiality of your personal information. We have implemented appropriate physical, organizational, and technological safeguards to protect your data from loss, theft, and unauthorized access, disclosure, copying, use, or modification. These measures are regularly reviewed and updated to address evolving risks.

9. Contact Us and Complaints

If you have any questions about this Privacy Policy or our data processing practices, please contact us.

Company Name: Synergetic Agility Inc.

Website: synergeticagility.com

Email: privacy@synergeticagility.com

If you believe we have not complied with applicable privacy laws, you have the right to lodge a complaint with the relevant data protection authority.

• For Canada: The Office of the Privacy Commissioner of Canada (OPC)

• For the European Union: A relevant Data Protection Authority, such as the Commission Nationale de l'Informatique et des Libertés (CNIL) in France or the Information Commissioner’s Office (ICO) in the UK.